Beyond Installation: What NYC Businesses Need to Know Before Choosing an Axis Communications Partner
Industry research reveals a troubling reality: 30% of security system failures can be traced back to improper installation and insufficient maintenance—not equipment defects. Add to this the fact that 95% of alarm activations stem from user error and incorrect system configuration, and a clear pattern emerges. The vast majority of security system problems have nothing to do with the cameras, controllers, or sensors themselves. They're caused by how these systems are designed, installed, and configured.
Picture this: A Manhattan property manager discovers that their recently installed surveillance system has massive blind spots in the loading dock. The access control system experiences unexplained failures during peak hours. The network grinds to a halt when multiple users try to review footage simultaneously. The $150,000 system works perfectly—in isolation. But it was never properly engineered for the building's network infrastructure, the dense urban environment, or the actual security requirements.
This scenario plays out across New York City with alarming frequency. The problem isn't finding someone who can mount cameras and run cables. It's finding a true security engineer who understands the complex interplay of network architecture, cybersecurity, NYC building codes, physical security principles, and strategic security planning. In a city with unique challenges—from landmark preservation requirements to dense electromagnetic interference to Local Laws governing tenant data privacy—the distinction between an installer and a security engineering partner has never been more critical.
At Connextivity, we're a NYS Department of State licensed Security and Fire Alarm Installer with team members holding industry-recognized certifications including CPP (Certified Protection Professional) and CSPM (Certified Security Project Manager). We've learned through NYC deployments that successful Axis Communications implementations require far more than technical proficiency. They demand a comprehensive understanding of how security technology serves business objectives within NYC's regulatory landscape.
This article will help you separate qualified Axis partners from basic installers, understand what to demand during the selection process, and recognize the hidden costs of choosing based on price alone. Whether you're a commercial property manager in Midtown, a corporate security director in the Financial District, or an educational institution administrator anywhere in the five boroughs, understanding these distinctions could save you hundreds of thousands of dollars—and significant security vulnerabilities.
Understanding the Axis Communications ecosystem
When Axis Communications created the world's first network camera in 1996, they fundamentally changed security technology by replacing analog CCTV with IP-based network video. Nearly three decades later, Axis has evolved into a comprehensive security ecosystem encompassing network cameras, access control, audio systems, analytics, intercoms, and even radar detection—all built on their proprietary AXIS OS operating system and unified through the open VAPIX API.
What distinguishes Axis from traditional CCTV and many IP competitors is their unwavering commitment to open platform architecture. Unlike proprietary systems that lock you into a single vendor's ecosystem, Axis cameras and devices integrate with over 700 video management systems and countless third-party applications through their ACAP (Axis Camera Application Platform). This openness means your security infrastructure can evolve with your needs rather than forcing replacement when requirements change. Their current 2025 product portfolio reflects this philosophy while pushing technological boundaries. Network cameras range from fixed and PTZ models with resolutions up to 8 megapixels to specialized thermal and bispectral cameras combining infrared detection with visual imaging. The new AXIS Q6411-LE Bispectral PTZ Camera pairs thermal detection for 24/7 monitoring in any weather with a visual camera featuring extreme low-light sensitivity and 40x optical zoom. Technologies like Lightfinder 2.0 capture full-color forensic detail in near darkness better than the human eye, while Forensic WDR simultaneously captures detail in bright and dark areas of the same scene.
Access control solutions have matured from basic door controllers to sophisticated unified systems. AXIS Camera Station Secure Entry manages up to 192 doors and 10,000 cardholders with full end-to-end encryption, supporting multiple credential types including cards, PINs, QR codes, and license plate recognition. The ARTPEC-9 system-on-chip powering the latest devices enables advanced AI analytics directly at the edge—detecting and classifying humans and vehicles without sending data to external servers, reducing bandwidth requirements and enhancing privacy. Audio solutions span from compact network speakers for background music and paging to explosion-protected horn speakers certified for hazardous areas. The 2025 AXIS C1710/C1720 Network Display Speakers feature attention-grabbing strobe bars and color text displays for mass notification, while built-in audio analytics can detect specific sounds like breaking glass or aggressive speech.
Here's the critical reality that many NYC businesses discover too late: Axis systems are definitively not plug-and-play. The sophistication that makes them powerful also makes them complex to implement correctly. A single 4K camera can consume 15-20 Mbps of bandwidth under high-quality settings. Multiply that across 50 cameras and you're looking at dedicated gigabit network infrastructure with properly configured VLANs to separate surveillance traffic from business operations. Storage requirements escalate quickly—a modest 10-camera system with 30-day retention at 1080p resolution demands 15 to 45 terabytes depending on scene complexity and compression settings. Axis's Zipstream technology can reduce this by 50% or more, but only when properly configured by someone who understands video compression, motion characteristics, and forensic requirements.
NYC introduces additional complexity layers that amplify these challenges. Landmark buildings under Landmarks Preservation Commission oversight face strict restrictions on camera placement, visible conduit, and facade modifications. The dense urban electromagnetic environment creates interference that requires shielded cabling and proper grounding. Local Law 63 of 2021 imposes stringent data privacy requirements on smart access systems collecting biometric data or tenant information, demanding express consent, limited data collection, and mandatory destruction protocols. Multi-tenant commercial buildings must coordinate installations with tenant protection plans, maintain separate access control for each tenant space, and ensure fire alarm system integration per NFPA 72 standards. The NYS Uniform Fire Prevention and Building Code requires that all security and fire alarm system installations be performed by NYS Department of State licensed installers who've completed 81 hours of education and maintain 3,500 hours of documented experience. Simply put, proper Axis deployment in NYC demands expertise spanning network engineering, cybersecurity, physical security design, regulatory compliance, and project management—skills rarely found in basic installation companies.
The installer versus security engineer distinction
The security industry has a dirty secret: almost anyone can call themselves an "installer" or "integrator." The barriers to entry are remarkably low. Someone with basic electrical knowledge can obtain necessary licenses, purchase equipment through distributors, and start mounting cameras. They can follow manufacturer quickstart guides, connect devices to networks, and get systems technically operational. For many businesses, this seems sufficient—until problems emerge weeks or months later.
What most installers offer is essentially a labor service. They arrive with your equipment list, mount devices where you've indicated, run cables to a central location, connect everything to power and network, perform basic configuration using default settings, and hand you login credentials. They're implementing your specifications, not challenging whether those specifications will actually meet your security objectives. If you've specified 20 cameras, they install 20 cameras—even if a proper assessment would reveal you need 12 different cameras in different locations, or 25 cameras to eliminate blind spots you hadn't considered. When network bandwidth proves insufficient six months later, or storage fills up after 10 days instead of the required 30, or the cybersecurity audit reveals default passwords and unencrypted video streams, they'll return to fix these issues—for additional fees. The original installation met the specification; the specification was simply inadequate.
True Axis partners with certified professionals, not just authorized resellers—provide security engineering services that fundamentally differ in approach and outcome. The engagement begins with comprehensive pre-installation assessment conducted by professionals holding certifications like CPP or CSPM. This assessment examines your physical environment through security lenses: What are you actually trying to protect? What are the threat vectors? Where are the vulnerable points? How do people, vehicles, and materials flow through your space? What's your incident response capability? What regulatory requirements apply to your industry and location? For NYC properties, this includes reviewing Landmarks Preservation Commission restrictions if applicable, analyzing Local Law 63 compliance requirements for access control systems, confirming NYS licensing and FDNY coordination needs, and understanding your existing network infrastructure capacity. The assessment produces detailed findings and recommendations that may look quite different from your initial assumptions.
Engineering and design transform these findings into comprehensive system specifications. A qualified Axis partner uses tools like AXIS Site Designer to calculate precise bandwidth and storage requirements based on actual camera models, resolutions, frame rates, and retention periods. They design network architecture with appropriate VLAN segmentation to isolate security traffic, specify managed switches with sufficient backplane bandwidth and PoE power budgets, and plan for Quality of Service configurations to prioritize video streams during network congestion. They select specific camera models matched to each location's requirements—thermal cameras for perimeter detection in darkness, PTZ cameras with presets for active monitoring, fixed cameras with corridor format for hallways, vandal-resistant IK10-rated housings for public areas. Cybersecurity hardening is designed from the beginning: unique passwords for each device, IEEE 802.1X network authentication, HTTPS with proper certificates, IP filtering to whitelist only authorized management systems, and firmware update procedures. The deliverable is a complete design specification that any competent installer could implement—but which required deep expertise to create.
Strategic installation executes the engineered design with attention to details that basic installers miss. Camera positioning considers not just coverage but also image quality factors like backlighting, glare, and low-light performance. Each camera undergoes 24-hour image quality validation across all lighting conditions before final acceptance, because what looks acceptable during daytime installation may be unusable at night. Cable runs follow best practices for EMI mitigation in NYC's dense electromagnetic environment, with proper shielding, grounding, and separation from power cables. All configuration follows documented security hardening standards. Integration testing validates that access control events trigger proper camera recordings, that analytics rules activate appropriate responses, and that failover to edge storage works when network connectivity drops. The installation includes comprehensive as-built documentation showing exact camera locations, IP addressing schemes, network topology, and system configurations—documentation that proves invaluable for future expansions or troubleshooting.
Post-installation support extends far beyond basic warranty service. True partners provide comprehensive training so your staff understands how to use the system effectively, not just the basics but advanced features like smart search using AI-based object detection, creating custom analytics rules, and managing user permissions. They establish maintenance schedules aligned with NFPA 72 requirements for systems integrated with fire alarms. They monitor for firmware updates and security patches, proactively reaching out when critical vulnerabilities are addressed. When you need to expand the system or integrate new capabilities, they already understand your environment intimately and can design additions that integrate seamlessly.
Consider a concrete example. A Midtown Manhattan commercial property wanted to upgrade their aging analog CCTV system with Axis network cameras. A basic installer quoted $75,000 for 30 cameras, cabling, and a network video recorder. A security engineering firm quoted $110,000. The property manager nearly selected the cheaper option until the engineer walked through what the difference included. The engineering assessment revealed that the building's historic facade required Landmarks Preservation Commission approval for any visible cameras or conduit. The existing network infrastructure was Cat5 cabling that couldn't handle PoE+ required by PTZ cameras. The single-story parking garage had a suspected theft problem but the specifications included only two cameras covering vehicle entry and exit—not the 200 parking spaces where the thefts occurred. The original specification would have technically "worked" but would have cost an additional $45,000 in LPC redesign fees, network infrastructure upgrades, and additional cameras to actually solve the theft problem—assuming the property manager even realized these gaps before signing off. The engineered approach cost $35,000 more upfront but delivered a system that actually met security objectives, complied with all regulations, and required no remediation.
Red flags: Questions that separate qualified Axis partners
The proposal process reveals whether you're dealing with a qualified Axis partner or a basic installer. Asking pointed questions and evaluating the responses will quickly separate genuine expertise from sales pitches. Here are six essential questions that should be part of every Axis Communications installer evaluation.
First, ask directly about certifications and qualifications: "What professional certifications do the individuals who will design and install our system hold?" Look for specific answers that go beyond company credentials to individual expertise. A qualified response mentions Certified Protection Professionals (CPP) who bring strategic security management knowledge spanning seven domains including business principles, investigations, personnel security, physical security, information security, and crisis management. The CPP certification requires five to seven years of security experience with at least three years in leadership positions—it's the gold standard in security management. Look for Certified Security Project Managers (CSPM), the only certification specifically for security project management, requiring three years of hands-on project management with at least half in security projects. Ask about Axis certifications held by staff members, noting that Silver Partners must have at least one Axis Certified Professional while Gold Partners maintain multiple certified professionals. Request verification—all these certifications have searchable databases where you can confirm credentials. If the response is vague references to "experienced technicians" or "factory training" without specific certifications, you're likely dealing with basic installers. If they resist providing certification numbers or names of certified individuals, that's a red flag.
Second, probe their security assessment approach: "Before you provide a final proposal, what assessment process do you follow to understand our security requirements?" A qualified partner will describe a comprehensive process including site surveys examining physical layout and identifying vulnerable areas, stakeholder interviews with security staff, facilities management, IT, and leadership to understand different perspectives on security needs, threat assessment considering your specific risk factors based on location, industry, and previous incidents, regulatory compliance review identifying applicable NYC Local Laws, building codes, and industry standards, and existing system evaluation documenting what currently exists and what can be retained or must be replaced. They should ask to see incident reports, understand your emergency response procedures, and learn about upcoming changes that might affect security needs. Basic installers typically respond that they'll do a "walkthrough" to count cameras and measure cable runs, or worse, offer to provide a quote based on your specifications alone without any independent assessment. A partner who doesn't challenge your assumptions probably isn't adding value.
Third, examine their approach to network infrastructure and cybersecurity: "How will you ensure our network can support the Axis system, and what cybersecurity measures are included?" This question separates partners who understand that security cameras are IP devices requiring proper network design from those who treat them as simple appliances. Expect detailed discussion of bandwidth calculations using AXIS Site Designer, their specific methodology for determining total throughput requirements under worst-case scenarios. They should discuss VLAN segmentation to separate security traffic from business networks, explaining why cameras should never reside on the same network as workstations. Look for quality of service (QoS) planning to prioritize video traffic during network congestion. Cybersecurity hardening should include unique passwords for every device following NIST guidelines, IEEE 802.1X network authentication for device-level security, HTTPS encryption for all communications with proper certificate management, IP filtering to whitelist only authorized systems, and firmware update processes to maintain security patches. They should explain how they'll integrate with your existing network infrastructure and which managed network switches they recommend with sufficient PoE power budgets. If the answer is simply "we'll connect to your network" or "we include a separate network for the cameras" without detailed architecture discussion, they lack the network engineering expertise these systems require. If cybersecurity isn't mentioned until you specifically ask about it, that's deeply concerning.
Fourth, demand NYC-specific project experience: "What Axis projects have you completed in New York City buildings similar to ours, and can you provide references?" Geography matters enormously in this business. A firm with extensive experience in suburban office parks may be completely unprepared for NYC's unique challenges. Ask specifically about their experience with Landmarks Preservation Commission approvals for historic buildings, Local Law 63 compliance for smart access systems and tenant data privacy, NYS Department of State licensing and FDNY coordination for fire alarm integration, electromagnetic interference mitigation in dense urban environments, and multi-tenant commercial building coordination. Request specific project examples: Where was the building? What were the unique challenges? How did they address them? Can you speak with the client? A qualified NYC partner will have a portfolio of local projects and be eager to connect you with satisfied clients. They'll demonstrate familiarity with specific LPC requirements like camera placement restrictions on primary facades and conduit concealment standards, or they'll discuss how they navigated multi-tenant access control while maintaining compliance with Local Law 63's data minimization requirements. Firms without NYC experience will offer generalities about their nationwide success or change the subject to technical capabilities.
Fifth, clarify post-installation support comprehensively: "What exactly is included in your ongoing support, and what costs extra?" This question reveals whether you're buying a product installation or entering a partnership. Detailed answers should cover comprehensive user training for all system features, not just basic operation, written documentation including as-built drawings, network diagrams, and system configurations, warranty terms that specify response times and what components are covered, firmware and security updates with clear processes for testing and deployment, technical support availability with guaranteed response times for different severity levels, and planned maintenance schedules aligned with NFPA 72 requirements if fire alarm integration exists. Ask what happens when you need to add cameras, integrate new systems, or expand to additional buildings. Are they charging for "service calls" to make minor configuration changes? Is training limited to a single session, leaving your staff struggling when turnover occurs? A true partner builds ongoing relationships because they profit from your success and expansion. They want you to maximize your investment because satisfied clients become references and provide steady maintenance revenue. Basic installers often have minimal post-installation involvement because they're already focused on the next installation project.
Sixth, evaluate their integration capabilities and ecosystem thinking: "How will this system integrate with our other security and building management systems, and what expansion capabilities are built in?" This question reveals whether they're thinking strategically or just selling products. Comprehensive answers address access control integration so door events trigger camera recordings and provide visual verification, analytics integration to enable proactive alerts for perimeter breaches or loitering rather than passive recording, emergency notification systems so security events trigger appropriate audio alerts or lockdown procedures, existing VMS platforms if you're adding Axis cameras to a previously installed system, building management systems to potentially leverage security cameras for non-security purposes like occupancy analytics for HVAC optimization, and future expansion plans with bandwidth and storage capacity designed for growth. They should discuss Axis's open platform architecture and VAPIX API capabilities for custom integrations. They should understand your business operations well enough to suggest security technologies that provide operational intelligence beyond pure security—retail analytics, people counting, or parking management applications. If their answer focuses solely on the surveillance system in isolation, they're thinking like installers, not security consultants.
The total cost of ownership perspective
When evaluating Axis Communications proposals, the installation invoice represents only a fraction of total cost of ownership over the system's operational life. Yet most NYC businesses make selection decisions based almost entirely on this upfront number, creating a false economy that often costs multiples of the initial savings.
Consider what happens when systems are improperly designed and installed. Bandwidth limitations that weren't identified during planning create network congestion that disrupts business operations and security monitoring simultaneously, requiring expensive network infrastructure upgrades that should have been specified initially. Storage that fills up after 10 days instead of the required 30-day retention demands additional server hardware or cloud storage subscriptions. Cybersecurity vulnerabilities from default passwords and unencrypted streams create breach risks and potential regulatory penalties, especially under NYDFS cybersecurity regulations affecting many NYC businesses. Poor camera placement creates blind spots that only become apparent after an incident occurs in an unmonitored area, necessitating additional cameras and installation labor. Forensic image quality that looked acceptable during day installation proves unusable at night or in challenging lighting conditions, requiring camera replacements or supplemental lighting. Systems that don't comply with Local Law 63 data privacy requirements face remediation costs and potential legal liability. Installations that failed to obtain proper Landmarks Preservation Commission approvals require removal and reinstallation at full additional cost. These aren't hypothetical scenarios—they're the predictable outcomes of choosing based on price rather than expertise.
The operational costs extend beyond remediation. Inadequately trained staff can't effectively use advanced features, dramatically reducing return on investment. Systems without proper maintenance agreements experience higher failure rates and shorter equipment life. Configuration drift occurs when security settings are modified without documentation, creating vulnerabilities that compound over time. When personnel turnover happens, institutional knowledge leaves with departing employees because the system was never properly documented. Expansions become difficult and expensive when the original system wasn't designed for growth, often requiring replacement rather than addition.
Getting it right the first time eliminates these cascading costs. Comprehensive pre-installation assessment identifies requirements and constraints upfront, when addressing them is least expensive. Proper system engineering creates architectures that meet current needs and accommodate future growth. Professional installation with quality validation prevents the need for remediation. Thorough documentation enables efficient management regardless of staff changes. Comprehensive training maximizes system utilization and ROI. Ongoing partnership with a qualified provider ensures the system evolves with your needs rather than becoming obsolete. The upfront premium for working with true Axis partners—typically 20 to 40 percent more than basic installers—pays for itself many times over by eliminating the hidden costs of inadequate implementation.
NYC-specific considerations add additional dimensions to total cost calculations. Landmarks Preservation Commission redesign and resubmission when initial installations violate requirements costs months of delay plus additional design and installation fees. Local Law 63 non-compliance can result in tenant lawsuits and regulatory penalties. Systems that create tenant privacy concerns in multi-tenant buildings lead to complaints and potential lease issues. Installations that disrupt building operations due to poor project management generate soft costs in tenant relations and operational impacts. Working with partners who deeply understand NYC's regulatory environment and operational realities prevents these expensive pitfalls. The choice isn't really between a $75,000 installer and a $110,000 partner. It's between $75,000 that often becomes $130,000 with remediation and lost operational value, versus $110,000 that delivers what you actually need and supports your security objectives for years to come.
What to expect from a professional Axis deployment
Understanding what a professional Axis Communications deployment should entail helps set appropriate expectations and evaluate whether your selected partner is delivering on their commitments. While every project has unique aspects, qualified partners follow consistent processes that ensure successful outcomes.
The discovery and assessment phase establishes the foundation for everything that follows. Your partner should conduct comprehensive site surveys documenting physical layout, identifying vulnerable areas, evaluating existing infrastructure, and noting environmental factors affecting camera placement and performance. Expect stakeholder interviews with security personnel, facilities management, IT leadership, and business executives to understand different perspectives on security needs and operational requirements. Threat and risk assessment considers your specific exposures based on industry, location, previous incidents, and changing conditions. Regulatory compliance review identifies applicable NYC Building Codes, Local Laws, Landmarks Preservation restrictions, industry standards like NFPA 72, and data privacy requirements. Technical infrastructure evaluation examines network capacity, cable plant condition, power availability, and server/storage resources. The deliverable is a detailed assessment report documenting findings, identifying gaps between current state and requirements, and recommending solutions with clear rationale. This phase typically requires two to four weeks depending on facility complexity and stakeholder availability.
Design and engineering transforms assessment findings into implementable specifications. System architecture defines overall topology, bandwidth and storage requirements, network design with VLAN segmentation, and cybersecurity hardening standards. Detailed device specifications select specific camera models matched to each location's requirements, access control components, network infrastructure including switches and cabling, and server/storage hardware. Integration design addresses connections with existing security systems, fire alarm and life safety integration per NFPA 72, building management system interfaces, and future expansion provisions. Compliance design ensures Landmarks Preservation Commission approval if required, Local Law 63 data privacy compliance for smart access systems, FDNY coordination for fire alarm integration, and proper submittal documentation for NYC Department of Buildings. The deliverable includes CAD drawings showing device locations and cable routing, complete bill of materials with part numbers and quantities, network diagrams with IP addressing and VLAN architecture, and project schedule with milestones and dependencies. This phase typically requires three to six weeks.
Installation and configuration executes the engineering design with rigorous quality control. Pre-installation preparation includes equipment procurement, permit applications and approvals, and coordination with building management for access and logistics. Physical installation follows documented standards for mounting height and angles, cable routing and termination, network equipment installation and configuration, and PoE power validation. System configuration implements unique passwords for all devices, network authentication and encryption, camera image optimization for each location, analytics rules and alert triggers, and access control permissions and schedules. Integration testing validates that all components communicate properly, access control events trigger camera recordings, analytics generate appropriate alerts, and failover mechanisms work as designed. Quality validation includes 24-hour image quality review across all lighting conditions, bandwidth monitoring under full load, storage capacity verification, and cybersecurity hardening confirmation. Installation typically requires two to eight weeks depending on system size and building complexity.
Training and transition ensures your staff can effectively use and manage the system. User training covers basic operations for security personnel who monitor systems, advanced features for administrators who manage configurations, troubleshooting procedures for first-line support, and executive briefings for leadership who need to understand capabilities. Documentation handover includes as-built CAD drawings showing final configurations, network diagrams with IP addresses and credentials, system architecture documentation, user guides and standard operating procedures, and maintenance schedules aligned with NFPA 72 requirements. System acceptance includes formal testing against specified requirements, final walkthrough identifying any issues, punch list resolution, and final sign-off. This phase typically requires one to two weeks.
Ongoing partnership extends beyond project completion into operational life. Proactive maintenance includes scheduled inspections and testing per NFPA 72, firmware and security updates with testing protocols, system health monitoring and optimization, and documentation updates as configurations change. Technical support provides guaranteed response times based on issue severity, remote diagnostics and resolution where possible, on-site support for complex issues, and escalation to manufacturer when needed. Strategic consultation addresses expansion planning as needs grow, technology refresh recommendations as equipment ages, optimization suggestions based on usage patterns and incident data, and budget planning for multi-year capital programs. The most valuable partners become trusted advisors who understand your security challenges as well as you do and proactively suggest improvements rather than waiting for requests.
Making the right choice for your NYC security needs
The security technology marketplace tempts buyers with attractive pricing and seemingly simple solutions. Axis Communications cameras are available from hundreds of resellers. Many can install equipment competently. Few can engineer comprehensive security solutions that meet your actual needs within NYC's complex regulatory environment while delivering long-term value.
The core insights are straightforward. Industry research confirms that 30% of security system failures stem from improper installation and insufficient maintenance, not equipment defects. Another 95% of alarm activations result from user error and incorrect configuration. Choosing qualified partners prevents these predictable failures. Professional certifications like CPP, CSPM, and Axis Certified Professional provide independent validation of expertise that basic installers can't match. NYC's unique challenges—from Landmarks Preservation requirements to Local Law 63 data privacy obligations to dense urban electromagnetic interference—demand specialized knowledge that only comes from extensive local experience. Total cost of ownership extends far beyond installation invoices to include remediation, operational costs, and long-term system value.
Before you select an Axis Communications partner, reflect honestly on several questions. Does your prospective partner hold relevant professional certifications that are independently verifiable, or are you relying on self-reported experience? Can they articulate a comprehensive security assessment process, or are they simply implementing your specifications without challenge? Do they demonstrate deep understanding of network architecture and cybersecurity hardening specific to IP-based security systems? Can they provide references from NYC projects similar to yours with verification of their Local Laws and Landmarks Preservation experience? Have they clearly explained post-installation support, training, maintenance, and expansion provisions? Are they thinking strategically about integration with your other systems and future needs?
The decision you make today will affect your security effectiveness, operational costs, and regulatory compliance for years. At Connextivity, we believe educated clients make better decisions. We invite you to apply these evaluation criteria to any firm you're considering—including us. We're confident that when you ask the tough questions and evaluate responses critically, you'll recognize the difference between installation and engineering, between vendors and partners, between checking boxes and solving problems.
We'd welcome your perspectives. What challenges have you experienced with security system installations in NYC? What questions would you add to our evaluation criteria?